Delivery is an important part of any web site plan. How will the goods or services be delivered to the customer? Internet shoppers are becoming very savvy. They are aware that the shipping and handling can add a substantial amount to the total cost of their purchase. Therefore, this process needs to be handled with care. There are a number of different ways that delivery costs can be charged:

1. Free Delivery!
   
   We recommend this method for an e-commerce web site wherever possible - with a prominent highlight on the homepage that says FREE DELIVERY! Online customers do not appreciate having to go through almost the entire shopping process (product selection, order submission etc.) before finding out what their delivery charges will be. They are often wary of, and discouraged from purchasing on the Internet, for fear of incurring costly shipping charges, as well as being confused by additional charges for rural, Saturday or special deliveries.
    
2. Delivery rate based on delivery address
   
   This delivery method works well. It rewards bulk orders and covers the cost of small orders via your web site. You don’t need to do complex calculations based on the weights or volumes of each product and you do not need to store the weight or volume of every product.
   
   Example:

   Delivery Area	Cost
   Auckland	$5
   North Island	$10
   South Island	$20

   
    
3. Delivery rate based on product price or number of products
   
   This delivery method works well for shops that sell a range of products of similar size, shape and price - where the delivery cost is similar. It can reward bulk orders and covers the cost of small orders. You don’t need to store and manage the weight or volume of every product and it is simple for customers to understand.
   
   Example:

   Product price or number of products	Cost
   $0 - $20	$5
   $20 - $30	$10
   $30 - $40	$15
   $40 - $50	$20
   $50 +	Free

   
    
4. Custom shipping (Delivery rate based on the product weight / volume / price / number of products and the shipping address and express options)
   
   This delivery method is technically difficult to set up on a web site and requires a large amount of extra information to be loaded about every single product or service (as often you will need to store the weight or volume for every single product). It can also be very confusing for a customer. Make sure you approach it with care and use it only when there is no other possible option.
   
   Example:

   Service	Area	Weight / volume / price / number of products	Cost
   Standard delivery	Auckland	0 - 2 kgs	$5
   		2 - 3 kgs	$10
   		3 - 4 kgs	$15
   	North Island	0 - 2 kgs	$7
   		2 - 3 kgs	$12
   		3 - 4 kgs	$17
   	South Island	0 - 2 kgs	$10
   		2 - 3 kgs	$15
   		3 - 4 kgs	$20
   Express delivery	Auckland	0 - 2 kgs	$10
   		2 - 3 kgs	$15
   		3 - 4 kgs	$20
   	North Island	0 - 2 kgs	$12
   		2 - 3 kgs	$17
   		3 - 4 kgs	$22
   	South Island	0 - 2 kgs	$15
   		2 - 3 kgs	$20
   		3 - 4 kgs	$25

When selling internationally you do not charge GST (tax). This does not change when you are selling online via your web site. 

In order to facilitate this effectively it is recommended that international merchants separate the GST portion of product prices. The Zeald E-business Suite (ZES) will then automatically remove the GST amount if the billing address is outside of New Zealand. 

Real-time Automatic credit card transaction processing by a website is achieved through a Payment Gateway

Who are Direct Payment Solutions DPS?

STEP 1. Business Merchant Account

STEP 2. Merchant Facility

Step 3. Confirm your DPS Price Plan

STEP 4. Payment Gateway Setup

• Once an application has been received by DPS from Zeald, a user account will be setup to provide access to the DPS Payment Manager and relevant software.
• Customer’s can evaluate the software free of charge for 30 days (test transactions only), after which an invoice will be sent out (for the set up fee only). Monthly fees are not charged until you are set up for processing ‘live’ transactions.
• Activation - Live DPS account details are issued: new user name / password for the live merchant account. Merchants can then access reports and process manual transactions via our Payment Manager interface.

Support

Acquirer Contacts

In order for your business to process credit card transactions online automatically, via a payment gateway, you must set up a ‘merchant account for the processing of Internet based transactions’ (this is different to a standard business merchant account).

To do this, you should approach your bank and request that they send you the forms for setting up a ‘merchant account for the processing of internet based transactions’.

Credit card payment processing on a Zeald ecommerce web site is done automatically by a facility called a ‘payment gateway’.

With automatic credit card transaction processing, the details are sent securely by the system to a ‘payment gateway’. The details are then verified by the ‘payment gateway’ for validity and available funds. Once these details have been checked, the transaction is processed and completed.

Using one of our recommended payment gateways ensures your credit card processing is both secure and compliant with the highest and most exacting of industry standards and requirements for payment processing online ("PCI Compliant").
 

Display Symbols of Accepted Credit Cards

Consider displaying symbols of credit cards on your web site home page. This communicates instantly that the web site has e-commerce capabilities. It is not necessary to show every accepted credit card on the home page, but it is a good idea to provide a link to a list of accepted cards. This is especially useful for customers with obscure credit cards; they want to know in advance whether your web site accepts theirs.