Delivery is an important part of any web site plan. How will the goods or services be delivered to the customer? Internet shoppers are becoming very savvy. They are aware that the shipping and handling can add a substantial amount to the total cost of their purchase. Therefore, this process needs to be handled with care. There are a number of different ways that delivery costs can be charged:
We recommend this method for an e-commerce web site wherever possible - with a prominent highlight on the homepage that says FREE DELIVERY! Online customers do not appreciate having to go through almost the entire shopping process (product selection, order submission etc.) before finding out what their delivery charges will be. They are often wary of, and discouraged from purchasing on the Internet, for fear of incurring costly shipping charges, as well as being confused by additional charges for rural, Saturday or special deliveries.
Delivery rate based on delivery address
This delivery method works well. It rewards bulk orders and covers the cost of small orders via your web site. You don’t need to do complex calculations based on the weights or volumes of each product and you do not need to store the weight or volume of every product.
Delivery rate based on product price or number of products
This delivery method works well for shops that sell a range of products of similar size, shape and price - where the delivery cost is similar. It can reward bulk orders and covers the cost of small orders. You don’t need to store and manage the weight or volume of every product and it is simple for customers to understand.
Product price or number of productsCost
$0 - $20$5
$20 - $30$10
$30 - $40$15
$40 - $50$20
Custom shipping (Delivery rate based on the product weight / volume / price / number of products and the shipping address and express options)
This delivery method is technically difficult to set up on a web site and requires a large amount of extra information to be loaded about every single product or service (as often you will need to store the weight or volume for every single product). It can also be very confusing for a customer. Make sure you approach it with care and use it only when there is no other possible option.
Weight / volume / price / number of productsCost
0 - 2 kgs$5
2 - 3 kgs$10
3 - 4 kgs$15
0 - 2 kgs$7
2 - 3 kgs$12
3 - 4 kgs$17
0 - 2 kgs$10
2 - 3 kgs$15
3 - 4 kgs$20
0 - 2 kgs$10
2 - 3 kgs$15
3 - 4 kgs$20
0 - 2 kgs$12
2 - 3 kgs$17
3 - 4 kgs$22
0 - 2 kgs$15
2 - 3 kgs$20
3 - 4 kgs$25
When selling internationally you do not charge GST (tax). This does not change when you are selling online via your web site.
In order to facilitate this effectively it is recommended that international merchants separate the GST portion of product prices. The Zeald E-business Suite (ZES) will then automatically remove the GST amount if the billing address is outside of New Zealand.
Real-time Automatic credit card transaction processing by a website is achieved through a Payment GatewayWhen a credit card order is placed through a website using a payment gateway, the credit card details are sent securely by the website directly to the payment gateway. The credit card details are then verified by the payment gateway through a direct connection with the users bank to validate and check for available funds. Once these details have been checked and OK’d the transaction is processed and completed, the funds are automatically transferred to the merchants account.
“Direct Payment Solutions” are the only certified gateway to have seamless connectivity for settlement into every New Zealand Bank.
Who are Direct Payment Solutions DPS?DPS are a Payment and Billing Service Provider and the only certified gateway to have seamless connectivity for settlement into every bank in NZ, the 4 majors in Australia and Citibank in Singapore. DPS develops software which processes credit card transactions, in real time.
DPS evolved from CSD; the software development company which produced and certified several leading processing solutions, including the OCV Server, which was subsequently, licensed to Ingenico, ANZ and St George banks in Australia and PC Eftpos – the first integrated Windows POS / EFT-POS solution. In 2000 the PC EFTPOS technology was spun off in a multimillion-dollar deal to the ANZ bank and DPS replaced the legacy OCV Server with a next generation, zero hardware solution - Payment Express™.
STEP 1. Business Merchant AccountBefore setting up a Payment Gateway a Business Merchant account must first of all be established with the bank that you wish to have all web transactions processed into. This will allow you to process Credit cards directly into your Bank account
You will need to approach your bank directly and ask them to arrange a “Business Merchant Account”
If you are a retailer or already process credit cards you will likely already have a Merchant account setup with your bank.
If you do not already have a Merchant account, you should talk to your bank and complete both Step1 and Step 2 at the same time.
STEP 2. Merchant FacilityWith the Merchant account in place, the next requirement is a “Merchant Facility” This function will allow the DPS Payment Gateway to connect directly to your bank account and deposit the funds of any orders processed through your website
You will need to approach your bank directly and ask them to arrange a “Merchant facility”
Depending upon the different “Card types” that you would like to offer your clients to pay with, you will need to arrange a “merchant facility” with one, or a combination of the following “acquirers”
If you want to accept Visa and MasterCard, you will need to contact either: ANZ (NZ), ASB, BNZ, NBNZ or Westpac (NZ).
For American Express and JCB cards, you will need to apply for a merchant facility with American Express in their local country. To accept Bankcard, please contact either ANZ or Westpac. To be able to process Diners, please contact Diners directly.
DPS can also authorize Farmers card in NZ; please speak to Farmers Merchant services about this process for more information.
Please make sure to advice your banking representative that you are using Payment Express and that you need an ‘electronic merchant number’ (sometimes called: ETSL number, Eftpos number or Terminal ID) for DPS to process transactions.
Step 3. Confirm your DPS Price PlanPlease contact the Zeald support team to discuss your specific requirements
STEP 4. Payment Gateway Setup
- Once an application has been received by DPS from Zeald, a user account will be setup to provide access to the DPS Payment Manager and relevant software.
- Customer’s can evaluate the software free of charge for 30 days (test transactions only), after which an invoice will be sent out (for the set up fee only). Monthly fees are not charged until you are set up for processing ‘live’ transactions.
- Activation - Live DPS account details are issued: new user name / password for the live merchant account. Merchants can then access reports and process manual transactions via our Payment Manager interface.
SupportPlease contact Zeald via email firstname.lastname@example.org or by phone +64 9 309 4693 if you have any questions.
We are here to help and look forward to working with you.
Acquirer ContactsANZ - 0800 338 767
American Express - 0800 800 855
ASB - 0800 272 555
BankCard - Please contact either ANZ or Westpac
BNZ - 0800 737 774
Diners - 0800 346 377
Farmers Card - 0800 101 170
JCB - 0800 800 855
National Bank - 0800 473 453
Westpac - 0800 888 066
In order for your business to process credit card transactions online automatically, via a payment gateway, you must set up a ‘merchant account for the processing of Internet based transactions’ (this is different to a standard business merchant account).
To do this, you should approach your bank and request that they send you the forms for setting up a ‘merchant account for the processing of internet based transactions’.
Credit card payment processing on a Zeald ecommerce web site is done automatically by a facility called a ‘payment gateway’.
With automatic credit card transaction processing, the details are sent securely by the system to a ‘payment gateway’. The details are then verified by the ‘payment gateway’ for validity and available funds. Once these details have been checked, the transaction is processed and completed.
Using one of our recommended payment gateways ensures your credit card processing is both secure and compliant with the highest and most exacting of industry standards and requirements for payment processing online ("PCI Compliant").
Display Symbols of Accepted Credit Cards
Consider displaying symbols of credit cards on your web site home page. This communicates instantly that the web site has e-commerce capabilities. It is not necessary to show every accepted credit card on the home page, but it is a good idea to provide a link to a list of accepted cards. This is especially useful for customers with obscure credit cards; they want to know in advance whether your web site accepts theirs.